Refund policy

Herbal Pebbles – Return & Refund Policy


At Herbal Pebbles, we take immense pride in crafting premium botanical personal care products. Due to strict hygiene, safety, and health standards regarding skincare and haircare items, we maintain a specific policy regarding returns, exchanges, and refunds.

1. Non-Returnable & Non-Exchangeable Items

  • Hygiene Protection: Once a product leaves our facility, opened or used skincare, haircare, and personal care products cannot be returned or exchanged under any circumstances.

  • Preference Changes: We do not accept returns or offer refunds for changes of mind, personal dislike of a product's natural scent/texture, or purchasing errors made during checkout.

2. Eligible Claims for Replacement
We will gladly issue a free replacement or store credit if your order arrives under any of the following conditions:

  • Damaged in Transit: The product container or seal arrived broken or leaking.

  • Incorrect Item Delivered: You received a different item from what was confirmed on your order receipt.

  • Expired / Defective Batch: The product received has a manufacturing defect or is past its expiration date.

3. Claim Reporting Window & Process
To request a replacement for a damaged or wrong item, you must notify our customer support team within 48 hours of parcel delivery:

  • Step 1: Send a message via WhatsApp to +92 310 0771327.

  • Step 2: Provide your Order Number, Full Name, and a clear video or photo showing the unboxing/damaged parcel along with the shipping label intact.

  • Step 3: Our quality team will review your claim within 24–48 hours. Upon approval, we will dispatch a fresh replacement item free of delivery charges.

4. Cash on Delivery (COD) & Money Refunds

  • Monetary refunds are only issued if an item arrives damaged/defective and we are unable to provide a replacement due to stock shortages.

  • Approved monetary refunds will be processed via bank transfer or JazzCash/Easypaisa within 5 to 7 business days after verification.

  • Original shipping fees (PKR 200) are non-refundable.

5. Order Cancellations

  • You can cancel an order within 12 hours of placement or before our dispatch confirmation phone call/WhatsApp message.

  • Once a parcel has been handed over to the courier service, the order cannot be canceled. Refusing parcels at the doorstep without valid cause damages courier operations and may result in a permanent ban from future Cash on Delivery orders.

6. Contact Us
For any return or replacement inquiries, contact us directly:

  • Phone / WhatsApp: +92 310 0771327

  • Location: Faisalabad, Punjab, Pakistan
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