Privacy policy

At Herbal Pebbles, accessible from support@herbalpebbles.store, protecting the privacy and security of our customers' personal information is one of our top priorities. This Privacy Policy document details the types of information collected and recorded by Herbal Pebbles and how we use it.

1. Information We Collect

When you visit or place an order through our website, we collect personal information necessary to fulfill your order and improve your shopping experience:

  • Order & Billing Details: Full name, shipping address, contact phone number, and email address.
  • Payment Information: Transaction details (e.g., Cash on Delivery confirmation). We do not store sensitive payment card details on our servers.
  • Technical Data: IP address, browser type, device information, and site browsing patterns collected via cookies.

2. How We Use Your Information

We use the collected information for the following business purposes:

  • Processing, dispatching, and delivering your orders across Pakistan.
  • Sending order updates, shipping tracking information, and customer care responses.
  • Sending promotional news and special botanical care offers (only if you opt-in to our newsletter).
  • Preventing fraudulent transactions and ensuring overall website security.

3. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We only share necessary data with trusted service providers who assist in operating our business:

  • Courier & Delivery Partners: Sharing recipient name, delivery address, and phone number to dispatch packages.
  • E-commerce Infrastructure: Our store is hosted on Shopify, which processes data under strict compliance and encryption standards.

4. Cookies & Tracking

Herbal Pebbles uses cookies to store user preferences, optimize website performance, and remember cart contents. You can choose to disable cookies through your browser settings, though doing so may affect certain site functionalities.

5. Data Security

We implement strict administrative and technical security measures to protect your personal information against unauthorized access, alteration, or disclosure.

6. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your personal account details. Contact us directly to exercise these rights.

7. Contact Us

If you have questions or concerns regarding this Privacy Policy, please reach out to us:

  • Phone: +92 310 0771327
  • Address: Faisalabad, Punjab, Pakistan